Murphy Participates in Phone Call with Top-Level Suddenlink Executives

Washington, D.C. – Congressman Greg Murphy, M.D. (NC-03) participated in a conference call with top-level executives at Suddenlink Communications on Tuesday, February 2, 2021. Murphy voiced frustrations about bad experiences he and his constituents have had with the company. Murphy released the following statement:

"I had a very frank but productive conversation with Suddenlink's executives this afternoon," said Murphy. "After expressing my many concerns with the inadequate service they have been providing their customers, they acknowledged the many shortcomings they have been trying to work through during the pandemic. Suddenlink officials made verbal assurances they would improve through a myriad of actions.

"We specifically discussed issues occurring in Craven County, where service has been particularly lacking. I will be following up with local elected officials in Craven County in the coming days to talk about the issue with them and monitor the situation in the coming months to determine whether it has improved. While I received assurances of improved internet and customer service in the months ahead, I expressed that the conversation will not end with this phone call. A follow up meeting between Suddenlink, myself and my staff has been scheduled for early March to monitor their commitments. I do believe they are committed to providing reliable service to our region, but I will be persistent in making sure it happens."